Getting Rid of False Alarms and Consolidating Monitoring Tools: Hughes Interview Part 1

May 29th, 2008 by Julia Lim

We were lucky enough to catch Karl Fosburg, Director of Systems Integration at Hughes Network Systems and one of our favorite customers, at the Interop Vegas show and shot a short video testimonial with him. In Part 1 of the video, Karl talks about the network monitoring problems that Hughes Network Systems needed to solve and why they chose EM7 to help them.

Maximizing the efficiency of monitoring was critical to provide the service levels that Hughes’ customers expect. Hughes needed to eliminate false alarms, ensure that all systems were being discovered and managed, and consolidate management tools.

Using EM7 Dynamic Applications, Hughes was able to easily customize how their own satellite network gear was being monitored to build best-practice based policies into the system that, once configured in this way, does not need a subject matter expert to run optimally. In the video, Karl gives a great example of one way in which they used EM7’s ability to do logical validation for events to eliminate hundreds of false alarms “in one fell swoop.”

Listen closely at the end, and you can hear Josh Groban singing, “You Raise Me Up.” I swear we had no part in that, but how fortuitous!

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2 comments May 29th, 2008

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1. EM7 – helping custo&hellip | October 9th, 2008 at 5:16 pm

[...] Hughes [...]
2. EM7 Customer at NetworkWo&hellip | December 12th, 2008 at 1:05 pm

[...] Getting Rid of False Alarms and Consolidating Monitoring Tools [...]

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