Growing Without Adding Overhead: Opus Interactive

July 22nd, 2008 by Julia Lim

We had the pleasure of interviewing client Opus Interactive’s Director of DataCenter Operations at Interop Las Vegas this year, and thought this was a great time to highlight some of the other successes that Opus has had in managing their growth and IT operations.

Like most of the service providers we talk to, they look to virtualization to provide immediate benefits to the business – e.g, cost savings from server consolidation and support for Green IT through cutting power/cooling requirements. And one more dimension to virtualization – Opus launched a new service, vClustr, which is a virtual dedicated server that provides the benefits of a fully managed dedicated server at a fraction of the cost…managed by EM7, of course.

We were happy to help Opus by working with them to implement our EM7 solution. Their growth plan was severely limited by inefficient processes and tools. As Opus grew rapidly in 2006, the tools they had in place were not easy to integrate as they were managed independently. There was a manual billing and ticketing infrastructure in place, and valuable engineer time was spent on maintaining what they had instead of enabling business growth. The company faced a choice, either grow by adding overhead and bodies or grow through automation.

Opus chose automation. They needed an automated solution to cover their immediate needs, and also enable them to scale processes for emerging technologies and future service offerings. Throughout their growth, Opus wanted to maintain their “customer first” philosophy and expand their green efforts.

By choosing EM7, Opus was able to replace their multiple, disparate tools with a single, integrated management system for networks, servers, applications, service desk assets and virtualization infrastructure. EM7 provided automated billing, ticketing, alerts and escalation options as well as a branded customer portal for transparency and self-service ticketing.

The results were tremendous. Opus Interactive recouped $130k per year of engineering resources. They automated critical operations to increase efficiency, enabled proactive monitoring and prepared for growth, while giving the business the processes and tools to grow the business without additional human capital resources.

We’re glad that we could help such a great company achieve their goals of providing an efficient “best-in-class” solution that combined superior customer service with a green philosophy.

Get the entire case study here.

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July 22nd, 2008