August 9th, 2011 by Chandra Hosek, Director, Corporate Communications
“Logic is the beginning of wisdom, not the end.”
Spock (Star Trek VI)
ScienceLogic is at HostingCon in San Diego this week, and we have some exciting news to share: Service provider Logicworks has become a customer! Come visit us in booth #114 in the San Diego Convention Center to learn more if you are there – Comic-Con has left the building unfortunately, since I’m sure the assorted array of Mr. Spocks would have had much to say about this Logic2 news: New York-based Logicworks has chosen the ScienceLogic EM7 IT management software platform to improve operational efficiency and provide its customer base with advanced monitoring services. The MSP provides enterprise managed hosting and managed cloud computing solutions for its clients’ mission-critical applications and content. Its stellar list of customers include Dow Jones, Starwood Hotels, Radar Online, and Lincoln Center for the Performing Arts. CRN recently named Logicworks a Top 20 Cloud Infrastructure Vendor Of 2011.
According to Stephanie Tayengco, Vice President of Network Operations for Logicworks, “As enterprises with large-scale applications or content adopt cloud computing and managed services, the costs to properly monitor, analyze, and report on availability and performance become more challenging and more expensive. ScienceLogic EM7 will give us a holistic view of performance across our entire hosting infrastructure and alert us to the most critical issues facing our clients. The product’s comprehensiveness will enable us to pinpoint the root cause of potential problems more quickly and also help us identify trends before they turn into actual issues for us or our clients.”
The Logicworks Network Response Team and Operations Center engineers will be the main users of ScienceLogic EM7, which will provide a 24/7 view into how they are providing services to end customers. EM7 will also automate the provisioning of monitoring services for the Logicworks infiniCloud™ public cloud offering as well as Logicworks’ private cloud and enterprise managed hosting services. Logicworks Managed Database Services for hosted Oracle, MySQL, and MS SQL Server will also be enhanced by ScienceLogic EM7.
These management and automation capabilities will free up staff time for more strategic projects, including using EM7 to create an advanced server monitoring service and a more in-depth application monitoring offering for customers. In addition, the Logicworks Client Services Group will use EM7 to deliver customized, automated reports that detail service levels and usage trends to clients, helping them have better visibility into their cloud and hosting infrastructures at Logicworks.
“ScienceLogic will be very attractive in retaining existing clients and winning new ones,” stated Tayengco. “The ScienceLogic automated reporting alone will enable us to better communicate our value proposition to clients using clear and measurable metrics to illustrate the level of service we provide. It will also allow us to make better recommendations based on each customer’s specific usage patterns helping us in our goal to be a proactive extension of their IT operations.”
ScienceLogic EM7 provides service providers like Logicworks the customization and automation capabilities needed to easily create differentiated services, onboard new customers quickly, increase the efficiency of their IT operations, and deliver exceptional customer service across virtual and cloud computing resources – without the time and expense of integrating multiple management tools.