Comments on: Outsourcing Infrastructure Management http://blog.sciencelogic.com/outsourcing-infrastructure-management/10/2008 Monitoring Inside & Out Thu, 18 Mar 2010 15:09:12 +0000 http://wordpress.org/?v=abc hourly 1 By: Julia Lim http://blog.sciencelogic.com/outsourcing-infrastructure-management/10/2008/comment-page-1#comment-1868 Julia Lim Mon, 20 Oct 2008 21:10:23 +0000 http://blog.sciencelogic.com/outsourcing-infrastructure-management/10/2008#comment-1868 Thanks for the clarification on this - I'll fully admit that I didn't read the entire Black Book, merely gave it as a reference here. My comments were directed more at the comments made about infrastructure management by the co-writer. I think we can both agree that infrastructure management is a pretty broad field and the blanket statement that was made could be misleading. Re protectionist blinders? Not sure I understand your point here. My point is that I actually didn't care where the work is being done - just that it should get done by qualified individuals wherever that may be and of course based upon the economics that make sense. How is that protectionist? Thanks for the clarification on this – I’ll fully admit that I didn’t read the entire Black Book, merely gave it as a reference here. My comments were directed more at the comments made about infrastructure management by the co-writer. I think we can both agree that infrastructure management is a pretty broad field and the blanket statement that was made could be misleading.
Re protectionist blinders? Not sure I understand your point here. My point is that I actually didn’t care where the work is being done – just that it should get done by qualified individuals wherever that may be and of course based upon the economics that make sense. How is that protectionist?

]]> By: Take off your protectionist blinders - some jobs are coming back to the US http://blog.sciencelogic.com/outsourcing-infrastructure-management/10/2008/comment-page-1#comment-1857 Take off your protectionist blinders - some jobs are coming back to the US Mon, 20 Oct 2008 15:57:27 +0000 http://blog.sciencelogic.com/outsourcing-infrastructure-management/10/2008#comment-1857 You isolated the points Black Book made instead of crossing them, which takes some creativity from the IT user perspective to understand the entire issue which is sweeping the outsourcing industry. 1. Local or Home-shored representatives - or communications - are required to assure those very aspects of Infrastructure are carried out precisely and with some vertical expertise. 2. Reverse Outsourcing is a wave of industry evolution which is creating jobs in the US and UK for these types of technological geniuses. 3. Infrastructure services which are performed in the back office - programming by the specs of the American and UK conduit reps, highly technical services which are performed per the requirements of the clients and determined by the US /UK local conduit - are the functions that can be performed in an offshore location. 4. There will always be a business case for labor arbitrage and cost savings - the best place for those are in the subfunctions of IT infrastructure which do not require much - if any -human-to-human contact. 5. Those positions which require that very human-to-human contact are the ones that are returning to the US in sizable number. You isolated the points Black Book made instead of crossing them, which takes some creativity from the IT user perspective to understand the entire issue which is sweeping the outsourcing industry.

1. Local or Home-shored representatives – or communications – are required to assure those very aspects of Infrastructure are carried out precisely and with some vertical expertise.

2. Reverse Outsourcing is a wave of industry evolution which is creating jobs in the US and UK for these types of technological geniuses.

3. Infrastructure services which are performed in the back office – programming by the specs of the American and UK conduit reps, highly technical services which are performed per the requirements of the clients and determined by the US /UK local conduit – are the functions that can be performed in an offshore location.

4. There will always be a business case for labor arbitrage and cost savings – the best place for those are in the subfunctions of IT infrastructure which do not require much – if any -human-to-human contact.

5. Those positions which require that very human-to-human contact are the ones that are returning to the US in sizable number.

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