VMware Big-Time Boo-Boo

August 12th, 2008 by Julia Lim

VMware needs some good press these days. What it certainly does not need is this VI 3.5 update snafu which can shutdown “thousands of virtual infrastructures” and breaks VMotion.

Alert – do not upgrade to Virtual Infrastructure 3.5 Update 2.

Apparently there’s some problem with the license expiration time and the workaround suggested by a Virtualization.Info reader is to set the date back to August 10 – which of course messes up your logs and any monitoring that you may be doing. No immediate solution forthcoming from VMware and in fact, good luck getting in touch with the company.

“At the moment it seems that the entire VMware Knowledge Base collapsed. Calling the support line customers can just receive a brief message saying that the problem will be solved within 36 hours.
Additionally, VMware removed the capability to download any affected product.”

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August 12th, 2008

1 Comment Add your own

1. Julia | August 15th, 2008 at 4:00 pm

And a letter of apology from new CEO Paul Maritz.
http://blogs.vmware.com/console/2008/08/letter-from-vmw.html

Did they take a picture of him just for this letter of apology? He looks completely rueful…

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